This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application means the software program provided by the Company downloaded by You on any electronic device, named MutiaraCare
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MutiaraCare
• Country refers to: Indonesia
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Personal Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

• Information regarding your location

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:

• By email: mutiaracare@mutiararecord.app

A. Pelayanan Umum Condition of Service
1. Dengan menandatangani dokumen ini saya menyetujui hak-hak dan kewajiban saya sebagai pasien di Dokter Praktek Mandiri MutiaraCare sesuai dengan Undang-Undang Nomor 17 Tahun 2023 Tentang Kesehatan yang dijelaskan sebagai berikut:
By signed this document I acknowledge about my rights and obligations as a patient in Dokter Praktek Mandiri MutiaraCare according to The Law of Republic Indonesia Number 17 of 2023 Concerning Health that describes below:

Hak Pasien Patient Rights

a. Mendapatkan Informasi
To Receive Information
Berhak mendapatkan informasi mengenai kondisi kesehatannya sendiri dan penjelasan yang memadai tentang pelayanan kesehatan yang diterimanya.
The patient has the right to receive information regarding their own health condition and an adequate explanation of the health care they receive.

b. Pelayanan Berkualitas
Quality Services
Berhak menerima pelayanan kesehatan yang sesuai dengan kebutuhan medis, standar profesi, dan standar pelayanan yang berkualitas.
The patient has the right to receive health care that meets medical needs, professional standards, and quality standards.

c. Menolak Tindakan Medis
Refusing Medical Treatment
Berhak menolak atau menyetujui tindakan medis, kecuali untuk tindakan yang diperlukan dalam rangka pencegahan penyakit menular atau penanggulangan wabah.
The patient has the right to refuse or consent to medical treatment, except for actions necessary for the prevention of infectious diseases or the management of epidemics.

d. Akses ke Rekam Medis
Access to Medical Records
Berhak mendapatkan akses terhadap informasi yang terdapat di dalam rekam medisnya.
The patient has the right to access information contained in their medical record.

e. Meminta Pendapat
Requesting an Opinion
Berhak meminta pendapat dari tenaga medis atau tenaga kesehatan lainnya.
The patient has the right to request an opinion from a medical professional or other health care professional.

f. Hal lain
Other Rights
Berhak mendapatkan hak lain sesuai dengan ketentuan peraturan-undangan.
The patient has the right to obtain other rights in accordance with statutory provisions.

Kewajiban Pasien Patient Obligations

a. Memberikan Informasi Jujur
Providing Honest Information
Wajib memberikan informasi yang jujur, lengkap, dan akurat mengenai masalah kesehatannya sesuai kemampuan dan pengetahuannya.
The patient must provide honest, complete, and accurate information regarding their health problems to the best of their ability and knowledge.

b. Mematuhi Nasihat Tenaga Kesehatan
Complying with the Advice of Health Care Professionals
Wajib mematuhi instruksi, nasihat, dan petunjuk yang diberikan oleh tenaga medis dan tenaga kesehatan.
The patient must comply with the instructions, advice, and directions given by medical and health care professionals.

c. Menaati Peraturan Fasilitas Kesehatan
Complying with Healthcare Facility Regulations
Wajib menaati ketentuan, peraturan, dan tata tertib yang berlaku di fasilitas pelayanan kesehatan.
Must comply with the provisions, regulations, and rules applicable to healthcare facilities.

d. Memberikan Imbalan Jasa
Providing Compensation
Wajib memberikan ketidakseimbangan atau jasa atas pelayanan kesehatan yang telah diterimanya.
Must provide compensation or compensation for healthcare services received.

e. Mematuhi Rencana Terapi
Complying with the Treatment Plan
Wajib mematuhi rencana terapi yang direkomendasikan oleh tenaga kesehatan dan disetujui oleh pasien setelah mendapat penjelasan.
Must comply with the treatment plan recommended by the healthcare professional and agreed to by the patient after receiving an explanation.

2. Selama dalam perawatan di Dokter Praktek Mandiri MutiaraCare pasien bersedia dilakukan pemeriksaan dan tindakan medis, keperawatan serta pemeriksaan penunjang lainnya.
During care in Dokter Praktek Mandiri MutiaraCare patient agree to examination and medical treatment, nursing care and diagnostic examination.

3. Selama perawatan di Dokter Praktek Mandiri MutiaraCare pasien yang memerlukan tindakan medis dan pengobatan akan diberikan penjelasan oleh tim medis yang merawat sebelum pasien menyatakan persetujuannya untuk dilakukan tindakan atau pengobatan tersebut.
During care in Dokter Praktek Mandiri MutiaraCare patient need medical treatment and medication will give explanation by medical team before patient declare agree to do it.

4. Penjelasan terkait pengobatan maupun tindakan medis yang akan di lakukan sesuai poin 3 termasuk menyetujui risiko medis yang bisa terjadi apabila timbul komplikasi dari tindakan atau pengobatan yang tidak diharapkan.
Explanation regarding the treatment or medical action that will be carried out according to point 3, including agreeing to the medical risks that may occur if unexpected complications arise from the action or treatment.

5. Selama dalam perawatan di Dokter Praktek Mandiri MutiaraCare pasien dianjurkan untuk tidak mengenakan atau menyimpan barang berharga. Kehilangan ataupun kerusakan barang bukan merupakan tanggung jawab manajemen RSUP Sanglah Denpasar.
During care in Dokter Praktek Mandiri MutiaraCare patient advice not to bring or use valuebles. Hospital is not liability for any damage or lose of valuebles.

6. Pasien dan keluarga bersedia mengikuti peraturan dan ketentuan yang berlaku.
Patient/family agree to follow rule and certainty

7. Menyetujui untuk saling menghargai sebagai antar-manusia secara profesional dan bermartabat sederajat.
Agree to respect each other as human beings professionally and with equal dignity.

8. Apabila pasien atau siapapun yang datang ke wilayah Dokter Praktek Mandiri MutiaraCare melakukan kegaduhan ataupun tenaga medis/tenaga kesehatan/staf Dokter Praktek Mandiri MutiaraCare terasa terganggu ataupun terancam, setuju untuk dikeluarkan, dibebaskan hak-haknya, dan dilaporkan ke pihak berwajib bila diperlukan.
If a patient or anyone who comes to the Dokter Praktek Mandiri MutiaraCare area causes disturbance or the medical personnel/health workers/staff of Dokter Praktek Mandiri MutiaraCare feel disturbed or threatened, agree to be removed, their rights waived, and reported to the authorities if necessary.

9. Selama dalam perawatan di Dokter Praktek Mandiri MutiaraCare pasien dijamin privasi dan kerahasiaan penyakitnya
During the treatment at Dokter Praktek Mandiri MutiaraCare, the patient guaranteed their privacy and confidentiality of illness

10. Pasien memiliki hak yang sama dalam hal untuk memperoleh akses informasi kesehatan, melepaskan informasi kepada petugas dan informasi tentang tata cara mengajukan keluhan.
The patient has the same rights in terms of gaining access to health information, release of information to the officer and information on the procedures for filing a complaint.

B. Kewajiban Keuangan Financial Obligation
1. Selama perawatan di Dokter Praktek Mandiri MutiaraCare, pasien umum bersedia menyelesaikan kewajiban keuangan.
During care in Dokter Praktek Mandiri MutiaraCare patient/family agree to finish financial obligation.

Saya juga menyadari dan memahami bahwa:
I also acknowledge and understand that:
Apabila ada biaya pemeriksaan/tindakan/perawatan yang tidak ditanggung/ sebagian ditanggung oleh penjamin, maka saya bersedia melunasi biayanya.
If there are costs for examinations/procedures/treatments that are not covered or partially covered by the guarantor, I am willing to pay the costs.

Apabila Dokter Praktek Mandiri MutiaraCare membutuhkan proses hukum untuk menagih biaya pelayanan Rumah Sakit dari saya, saya memahami bahwa saya bertanggung jawab untuk membayar semua biaya yang disebabkan dan proses hokum tersebut.
If the Dokter Praktek Mandiri MutiaraCare requires legal proceedings to collect fees for Hospital services from me, I understand that I am responsible for paying all costs incurred and the legal process.

Disclaimers

All the information on this website – https://www.devdemo-build.mutiararecord.app – is published in good faith and for general information purpose only. MutiaraCare does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (MutiaraCare), is strictly at your own risk. MutiaraCare will not be liable for any losses and/or damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.

Consent

By using our website, you hereby consent to our disclaimer and agree to its terms.

Update

Should we update, amend or make any changes to this document, those changes will be prominently posted here.

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at mutiaracare@mutiararecord.app